Refund and Returns Policy
At Bank of Archery, we are committed to delivering premium archery gear and a seamless shopping experience. If you are not satisfied with your purchase, our return and exchange policy is designed to be straightforward and customer-friendly.
1. Return Policy
You may return a product within 7 days of delivery under the following conditions:
- The item is defective or non-functional.
- The product has significant cosmetic damage or manufacturing flaws.
- You received the wrong item (model, size, or variant different from what was ordered).
To qualify for a return, the product must be:
- In its original condition
- Packaged with all accessories, manuals, and tags intact
Returns will not be accepted for:
- Minor cosmetic blemishes that do not impact functionality
- Damage caused by misuse, mishandling, or unauthorized modifications
- Issues that can be resolved via standard maintenance or adjustments
2. Exchange Policy
You may request an exchange within 7 days of receiving your product if it presents a functional issue.
Eligible for exchange:
- Items with defective parts or workmanship
- Products with major performance or usability issues
We will replace the item with the same model or an equivalent product (based on stock availability).
3. Refund Policy
- Refunds are processed within 7–10 business days after the returned item has passed our inspection.
- Refunds will be issued through the original payment method.
- If you paid using Cash on Delivery (COD), your refund will be issued via bank transfer or store credit.
4. Warranty & Support
All products come with a limited warranty (typically 3–6 months) covering manufacturing defects only.
For warranty-related issues or post-sale support, please contact our customer service team.
5. How to Initiate a Return or Exchange?
Our team will guide you through the pickup or return shipping process.
Contact us within the eligible return window.
Provide your order number and a clear description of the issue (images/videos may be required).